Refund policy

Returns & Refunds

If something isn't right, you can return it. You have 30 days from delivery to return an item.

Return window

You may return an item within 30 days of delivery. The 30 days start on the day your order is delivered.

How to return an item

  1. Email contact@hawcrest.com with your order number and the item you want to return.
  2. We send you a printable return label.
  3. Print the label, pack the item, and ship it to our returns center: [RETURNS CENTER ADDRESS].

Please do not send returns to our business address in Lee's Summit, Missouri. We do not accept visits, pickups, or returns there.

Return shipping costs

  • Change of mind or other reasons: You pay for the printable return label.
  • Defective or wrong item: If your item arrived defective, or we sent you the wrong item, the return is free.

Refunds

After your return arrives at our returns center and is inspected, we refund your original payment method. If there is a problem with your return, we will contact you by email.

Delayed orders

If we delay your order, we will notify you and offer you the option to cancel for a full refund. See our Shipping Policy.

Defective items after 30 days

If an item develops a manufacturing defect after the return window, it may be covered by our 1-Year Limited Warranty. See our Warranty page for what is covered and how to make a claim.

Questions

Email contact@hawcrest.com. We reply within 1 business day (Mon–Fri).