Shipping Policy

Hawcrest ships within the United States only. Shipping is always free.

Free US shipping

Every order shipped within the US ships free. There is no minimum order amount, and no shipping fee is added at checkout.

Delivery times

Depending on the item: 2–3 business days processing + 4–5 business days shipping, or 2–3 business days processing + 5–8 business days shipping. These times are estimates, not guarantees.

Processing time is the time we need to prepare your order for shipment.
Shipping time is the time your package spends in transit to you.
Business days are Monday through Friday.

Tracking

When your order ships, we email you a shipping confirmation with tracking information. If you can't find it, write to contact@hawcrest.com with your order number.

Delayed orders

If your order is delayed, we will notify you and offer you the option to cancel it for a full refund. This is in line with the Federal Trade Commission's Mail Order Rule.

Damaged or incorrect items

If your order arrives damaged, defective, or not as ordered, email us at contact@hawcrest.com with your order number and a photo. Returns of defective or wrong items are free. See our Refund Policy for details.

Destinations

We do not ship outside the United States.

Questions

Email contact@hawcrest.com. We reply within 1 business day (Mon–Fri). Our business address is 2118 SW Rutherford Dr, Lee's Summit, MO 64082, USA. It is a business address only, and we do not accept visits, pickups, or returns there.