Frequently Asked Questions
Orders
How can I track my order?
When your order ships, we email you a shipping confirmation with tracking information. If you can't find it, write to contact@hawcrest.com with your order number and we'll help.
Is there a discount for buying more than one item?
Yes. Bundle discounts are applied automatically at checkout: 2 items get 10% off, 3 items get 15% off, and 4 or more items get 20% off. No code is needed. During the Holiday Sale, November 27–30, 2026, items in the Holiday Gift Guide collection are 40% off, and this stacks with the bundle discounts.
How do I contact you about my order?
Email contact@hawcrest.com or use the contact form, and include your order number. We reply within 1 business day (Mon–Fri).
Can I visit or pick up an order at your address?
No. 2118 SW Rutherford Dr, Lee's Summit, MO 64082 is our business address only. We do not accept visits, pickups, or returns there. All orders are shipped to you, and shipping within the US is always free.
Shipping
How much does shipping cost?
Nothing. Shipping within the US is always free, on every order.
How long will my order take to arrive?
Depending on the item: 2–3 business days processing + 4–5 business days shipping, or 2–3 business days processing + 5–8 business days shipping.
What happens if my order is delayed?
If your order is delayed, we will notify you and offer you the option to cancel for a full refund.
Do you ship outside the US?
No. Hawcrest currently ships only within the United States.
Returns
How long do I have to return an item?
You can return an item within 30 days of delivery.
How do I start a return?
Email contact@hawcrest.com with your order number and the item you'd like to return. We'll send you a printable return label. Please send the item to our returns center: [RETURNS CENTER ADDRESS]. Do not send returns to our business address in Lee's Summit.
Who pays for return shipping?
You pay for the printable return label, unless the item arrived defective or wrong. In that case, the return is free.
When will I get my refund?
Once your return arrives at our returns center and has been inspected, we refund your original payment method. For full details, see our Refund Policy.
Warranty
What does the 1-Year Limited Warranty cover?
It covers manufacturing defects. If a covered item is defective, we will replace it or refund you.
What is not covered?
Normal wear, misuse, accidents, unauthorized repair or modification, consumables such as the natural loss of battery capacity over time, and cosmetic damage that does not affect function.
How do I make a warranty claim?
Email contact@hawcrest.com with your order number, a description of the problem, and a photo or short video. We reply within 1 business day (Mon–Fri) with the next steps.
Who pays for shipping on a warranty claim?
Within the first 30 days, defective items are returned free. After day 30, you pay return shipping to our returns center, and we pay the shipping of your replacement.
Payment
Which payment methods do you accept?
We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay.
Do you offer other payment options or buy-now-pay-later?
No. The five payment methods above are the only ones we offer, and we do not offer buy-now-pay-later services.
Is checkout secure?
Yes. You enter your payment details at our secure checkout.
What currency are prices in?
All prices are in US dollars (USD).