Terms of Service

Last updated: October 22, 2026

1. Overview and acceptance

Welcome to Hawcrest. These Terms of Service ("Terms") explain the rules for using hawcrest.com (the "Site") and buying from us. By visiting the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

Please also read our Returns & Refunds and Warranty pages. They are part of these Terms.

2. Who we are

Hawcrest is an online store at hawcrest.com. In these Terms, "Hawcrest," "we," "us," and "our" mean the business that runs the Site.

This is our business address only. We do not accept visits, pickups, or returns at this address.

3. Eligibility and accounts

You must be old enough to enter into a binding contract where you live to place an order. We sell to customers in the United States only, and we ship only to addresses in the United States.

If you create an account, please give accurate information and keep your login details private. You are responsible for activity under your account. Tell us right away at contact@hawcrest.com if you think someone else is using it.

4. Products and descriptions

We sell general merchandise, including gadgets, home, kitchen, outdoor, car, health and personal care, pets, kids, sports, tools, and some apparel.

We try to describe and show our products as accurately as we can. Still, please keep in mind:

  • Colors may look different on your screen than in person.
  • Sizes, measurements, and small details may vary a little.
  • We may make mistakes in descriptions, images, or other content. If we find one, we will correct it. We may also update product information at any time without notice.

5. Prices and payment

All prices are in U.S. dollars (USD). Prices can change at any time, but a change will not affect an order you have already placed and we have accepted.

We accept Visa, Mastercard, American Express, Apple Pay, and Google Pay. We do not accept PayPal, Shop Pay, or buy-now-pay-later services.

Checkout is hosted by Shopify. Your card details are processed by our payment provider. Hawcrest never sees or stores your full card number.

Shipping is always free within the United States.

6. Orders and cancellation

When you place an order, you are making an offer to buy. We will send an order confirmation by email, but that email does not by itself mean we have accepted your order. We accept your order when we ship it.

We may refuse or cancel an order, or limit quantities, for reasons such as:

  • a pricing or product information error;
  • an item that is out of stock or no longer available;
  • a problem with payment or suspected fraud;
  • an order that breaks these Terms.

If we cancel an order, we will tell you and refund the full amount you paid.

If you want to cancel your own order, email contact@hawcrest.com as soon as possible. If the order has not shipped, we will cancel it and refund you in full. If it has already shipped, you can return it under our Returns & Refunds policy.

7. Shipping and where items ship from

We ship within the United States only, and shipping is always free. Delivery time depends on the item and has two parts: processing time and shipping time.

  • Some items: 2–3 business days processing, plus 4–5 business days shipping.
  • Other items: 2–3 business days processing, plus 5–8 business days shipping.

Business days are Monday through Friday. These are estimates, not guarantees.

Most orders ship from our North American warehouse. Some items ship from our partner warehouse in China. Where an item ships from can affect its delivery time. If your order has more than one item, it may arrive in more than one package.

If your order is delayed, we will notify you. You can then choose to wait or to cancel your order for a full refund, as required by the Federal Trade Commission's Mail Order Rule.

Please check your shipping address carefully before you place your order. If a package is returned to us because of an incorrect or incomplete address, contact us and we will help sort it out.

8. Returns and refunds

You may return items within 30 days of delivery. You pay for the printable return label, except when the item is defective or we sent the wrong item. In those cases the return is free. After we receive and inspect your return, we refund your original payment method.

Do not send returns to our business address. We will email you the address of our returns center. For full details, see Returns & Refunds.

9. Warranty

Our products come with a 1-Year Limited Warranty against manufacturing defects. If a covered item is defective, we will replace it or refund you. The warranty does not cover normal wear and tear, misuse, accidents, or unauthorized repairs. For full details, see Warranty.

To the extent permitted by law, any implied warranties that apply to our products are limited to the length of the warranty above. Some states do not allow limits on how long an implied warranty lasts, so this limit may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary by state.

10. Promotions and discounts

We offer automatic Bundle & Save discounts. They are applied at checkout, with no code needed:

  • 2 items: 10% off
  • 3 items: 15% off
  • 4 or more items: 20% off

We may also run occasional promotions, which we will announce on the Site or by email. Each promotion may have its own rules, such as dates or eligible items. Discounts have no cash value and cannot be exchanged for cash. We may end or change a promotion at any time.

11. Intellectual property

The content on the Site, including text, images, graphics, logos, and the Hawcrest name, belongs to Hawcrest or its licensors and is protected by law. You may view the Site and print pages for your own personal use. You may not copy, sell, or use our content for commercial purposes without our written permission.

Product names and brand names that appear on the Site may belong to other companies.

12. Acceptable use

When you use the Site, you agree not to:

  • break any law or the rights of others;
  • give false information or use someone else's payment method without permission;
  • try to get into our systems, interfere with the Site, or introduce harmful code;
  • use bots, scrapers, or other automated tools to collect data from the Site without our permission;
  • resell our products in a way that misleads others about who we are.

We may limit or block access to the Site if we believe someone is breaking these rules.

13. Limitation of liability

We work to keep the Site and our products reliable, but we cannot promise that the Site will always be available or free of errors. The Site is provided "as is" and "as available."

To the extent permitted by law, Hawcrest will not be liable for indirect, incidental, special, or consequential damages arising from your use of the Site or our products. To the extent permitted by law, our total liability for any claim related to an order is limited to the amount you paid for that order.

Nothing in these Terms limits any rights you have that cannot be limited by law, including your rights under the warranty and return policies described above.

14. Governing law

These Terms are governed by the laws of the State of Missouri, USA, without regard to its conflict-of-law rules. Nothing here takes away any consumer protections that apply to you under the law of the state where you live.

15. Changes to these terms

We may update these Terms from time to time. When we do, we will post the new version on this page and change the "Last updated" date. The version in effect when you place an order applies to that order. If you keep using the Site after a change, you accept the updated Terms.

16. Contact

Questions about these Terms? Email us at contact@hawcrest.com. We reply within 1 business day (Monday–Friday).

  • Hawcrest
  • 2118 SW Rutherford Dr, Lee's Summit, MO 64082, USA
  • Business address only. No visits, pickups, or returns.