Privacy Policy

Last updated: October 22, 2026

This Privacy Policy explains what personal information Hawcrest collects when you visit hawcrest.com (the "Site") or buy from us, how we use it, and the choices you have. We try to keep it short and clear.

1. Who we are

Hawcrest is an online store that sells to customers in the United States. Our business address is 2118 SW Rutherford Dr, Lee's Summit, MO 64082, USA. This is a business address only. We do not accept visits, pickups, or returns there.

You can reach us at contact@hawcrest.com. Our Site runs on Shopify.

2. Information we collect

Information you give us

Your name, email address, shipping address, and billing address when you place an order or create an account.
Your order details, such as the items you bought.
Messages you send us, such as emails to customer support.
Your email address if you sign up for our newsletter.

Information collected automatically

Device and browser information, such as your device type, browser, and IP address.
How you use the Site, such as pages you view, items you add to your cart, and how you arrived at the Site.
Information from cookies and similar tools (see section 4).

Information from partners

Our payment provider tells us whether your payment went through. Checkout is hosted by Shopify, and your card details are processed by the payment provider. Hawcrest never sees or stores your full card number.
Shipping carriers share delivery status and tracking updates.
Shopify and other service providers may give us information they collect while helping us run the store.

3. How we use your information

We use your information to:

process and ship your orders, and handle payments, returns, refunds, and warranty claims;
send order confirmations, shipping updates, and other messages about your order;
answer your questions and provide customer support;
run, secure, and improve the Site and our products;
prevent fraud and misuse;
show you ads and measure how well they work, subject to your choices;
send marketing emails, only if you have agreed to receive them;
follow the law and enforce our Terms of Service.

4. Cookies

Cookies are small files stored on your device. We and our partners use cookies and similar tools for these purposes:

Cart and checkout: to remember what is in your cart and to let you check out.
Analytics: to understand how people use the Site so we can improve it.
Advertising and marketing: to show ads that may be more relevant to you and to measure how our ads perform. You can opt out of this use (see section 6).

You can also control cookies in your browser settings. If you block some cookies, parts of the Site, such as the cart or checkout, may not work properly.

5. How we share information

We share personal information only as needed to run our business:

Service providers: companies that help us operate, such as Shopify (our store platform), payment processors, email service providers, and customer support tools.
Shipping carriers and fulfillment partners: so your order can be packed and delivered.
Advertising partners: we may share certain information, such as cookie data and browsing activity, with advertising partners so they can show and measure our ads. You can opt out (see section 6).
Legal and safety reasons: when the law requires it, or to protect our rights, our customers, or others.
Business changes: if Hawcrest is sold or merged, your information may transfer to the new owner.

6. Your choices and rights

Opt out of advertising and data sharing: visit Your Privacy Choices to opt out of the use of your information for advertising and marketing.
Access, correct, or delete: you can ask us to tell you what personal information we hold about you, to correct it, or to delete it. Email contact@hawcrest.com with your request. We may need to confirm your identity first, and we may keep some information when the law requires it.
Email choices: you can unsubscribe from marketing emails at any time (see section 7).
U.S. state privacy rights: depending on where you live, state laws (for example, in California, Colorado, Connecticut, Texas, Virginia, and others) may give you extra rights, such as the right to know, delete, correct, or opt out of certain sharing of your personal information. You can use the contacts above to make these requests. If we deny a request, you may be able to appeal by emailing us.
No discrimination: we will not treat you unfairly or deny you service because you use your privacy rights.

7. Email marketing

We send marketing emails only with your consent. Every marketing email includes an unsubscribe link. Click it and we will stop sending you marketing emails. We may still send you messages about your orders, such as order confirmations and shipping updates.

8. Data retention

We keep personal information only as long as we need it for the purposes in this policy, such as completing your order, handling returns and warranty claims, meeting tax, accounting, and legal duties, and resolving disputes. When we no longer need information, we delete it or remove details that identify you.

9. Security

We use reasonable steps to protect your information, and we rely on Shopify and our payment provider for secure checkout. No website or online system is completely secure, so we cannot guarantee absolute security. Please use a strong password if you create an account.

10. Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, email contact@hawcrest.com and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version here and change the "Last updated" date. If we make important changes, we will make that clear on the Site.

12. Contact

Questions or requests about your privacy? Email us at contact@hawcrest.com. We reply within 1 business day (Monday–Friday).

Hawcrest
2118 SW Rutherford Dr, Lee's Summit, MO 64082, USA
Business address only. No visits, pickups, or returns.